Overview
Builders warranty their new homes, and quality builders want to assure a fair and equitable relationship during the Builder warranty period. Builder/Buyer Services Group is the provider of Warranty Expert Care (WE-CARE) for developers and builders who are committed to caring for their buyers during the post-closing warranty period.
WE-CARE is a collaborative process with our builders and homeowners to manage their new home warranty. Our systems and relationships with expert partners empower us to respond consistently and appropriately to builder and buyer customer service expectations. We assign each builder a dedicated WE-CARE specialist and support National Association of Home Builders (NAHB) standards, local codes, and each builder’s specific standards.
While the builder retains “ownership” of the new home warranty, BBSG serves as the buyer point of contact during the first year builder warranty period. Our methods are unique and effective. BBSG’s WE-CARE webportal documents the customer service process from request to resolution. Our work is job proven, efficient, logical and functional. Quality builders, subcontractors and homeowners have benefited from BBSG WE-CARE since 1998.
WE-CARE features:
Our decades of warranty management experience translates to reduced builder costs and improved relationships with buyers, agents, and subcontractors. WE-CARE!
Use the form below to find out how to get WE-Care service for your homebuyers.
For Buyers
Congratulations. Your Builder is providing you with Builder/Buyer Services Group’s WE-CARE warranty administration services. We are part of your new home transition team.
Your BBSG Warranty Expert works closely with you, your Builder, and Subcontractors to enhance your new home experience. Since 1998, we’ve served thousands Buyers and we are here to serve you. Our nationally recognized standards and services are valued by Builders, Buyers and Subcontractors from coast to coast.
From day one, your BBSG Portal Credentials empower you to document your warranty concerns and enable us to efficiently analyze, obtain Builder authorization, and assign your qualified service requests.
Our service is efficient, functional, and logical… WE-CARE!
For Subcontractors
Builder/Buyer Services Group (BBSG} provides WE-CARE warranty administration services for new home Builders. We are the Buyers’ first point of contact for warranty service issues.
Our cooperation with Subcontractors to resolve qualified warranty issues is an important part of our job. Based on nationally recognized standards, we establish reasonable Buyer expectations, and document quality and response data.
BBSG WE-CARE Specialists triage warranty items, non-warranty items, and response urgency to facilitate appropriate follow up while filtering out unqualified requests.
BBSG’s dedicated experts, systems, methods, and respect for processes are field proven by the Builders, Buyers and Subcontractors we are serving from coast to coast. WE- CARE!
About Us
In 1998, BBSG started with a business plan, an Access database and a fax machine. Our vision was for the local market, but we did not stop there! Our business plan continues to evolve, and we now utilize an online reporting portal that is powered by our own internally developed custom software. We serve select Builders and their Buyers nationwide.
The phrase “WE-CARE” not only means Warranty Expert Care for homeowners, but also reflects our foundational desire to bring fair and equitable warranty solutions to every homebuyer on the behalf of quality builders. We truly care. Even so, our positive attitude would fall short without a clear understanding of the often changing fundamentals that define a successful program:
In our world, WE-CARE says it all!
Builder/Buyer Services Group
PO Box 901467
Kansas City, MO 64190
816-741-4782
For Des Moines, Iowa and surrounding communities only:
PO Box 60
Indianola, IA 50125
515-554-6184