Consistent
We automatically document every request
Appropriate
Our facilitators are certified professionals
Response
We systematically follow-up on every item
Expectations
We establish and maintain national & builder specific standards
Examination
Our comprehensive Warranty Orientation Walkthrough (WOW)
Identify & punch-list cosmetic & finish issues
Facilitation
Introduce the builder/BBSG relationship
Explain the CARE process
Familiarization
Discuss problem reporting via BBSGo>
Describe house features
Expectation
Summarize warranty provisions
Outline warranty/service parameters
Communication
Provide BBSGo> login/password
Establish methods/times/types of requests
Transition
Introduce homeowner maintenance tips
Begin orderly shift of responsibilities
Secure
Builder/buyer/sub specific
Multi-level password security
Available
Online 24/7/365
Accessible thru computers & smart phones
Functional
Easy for users
Intuitive design based on 14 yrs experience
Efficient
Up to 93% of service items handled without direct builder involvement
Accumulates quality & performance tracking data
Fair treatment
Each request is professionally managed
Equitable resolutions based on national & builder specific standards
Reduced Hassle
Timely/systematic response/communication
Documented requests & resolutions
Optimized Service
Powerful, current technology
Certified professionals
Minimized Exposure
Efficient cost management
Consistent delivery of expectations