Builder/Buyer Services Group is the provider of Warranty Expert Care (WE-CARE) for quality developers, builders and buyers nationwide. Our systems and relationships with expert partners empower us to respond consistently and appropriately to builder and buyer customer service expectations. We have provided value-added services to builders and buyers since 1998.
WE-CARE begins with our comprehensive Warranty Orientation Walkthrough (WOW) which includes: a pre-closing walk through of the new home, a discussion of our process, conveying of reasonable expectations, and outlining maintenance responsibilities of new home ownership. Warranty criteria adhere to National Association of Home Builders (NAHB) standards, local codes, and builder specific services.
We serve as the buyer point of contact during the builder warranty period. BBSG systems and methods are unique and effective. Our online reporting system and Voice of the Warranty (VOW) philosophy orchestrate customer service from request to resolution. Field proven, our processes are efficient, logical, and functional.
Quality builders, subcontractors, and homebuyers benefit from the value of BBSG WE-CARE.